AI Solutions · Construction & home services
A customer-facing AI assistant that answers booking, pricing and job-status questions, connected to the CRM with human handover.
The challenge
During peak season the support team was overwhelmed by repeat questions about booking status and pricing. Response times slipped and staff had little time left for complex customer issues.
Our approach
We analysed past enquiries to find the questions that consumed the most staff time.
We built retrieval over the company's FAQs, price guides and job-status data so answers stay accurate.
When confidence is low, the assistant escalates to the team by email with the full conversation.
The solution
A retrieval-augmented chatbot built with OpenAI models and a FastAPI backend, integrated with the CRM for live job status and escalation to staff.
The results
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Book a 30-minute strategy call. You will speak with a senior strategist, leave with a clear plan, and receive a written, fixed-scope proposal afterwards.